"Process returns/exchanges

    * Returned products will be discarded and will not be resold.

    * Except for defective items, sale items cannot be returned or exchanged.

<Return/exchange conditions>

Please contact us by email (hiphop@consigneesp.com) prior to return.

Items purchased on arah-shop.com

All accessories, warranty cards, product labels, boxes, etc.

Items within 14 days of arrival

Items not described as ""non-returnable"" or ""non-replaceable"" on the product page

Products that have been used once and that have been soiled or damaged by the customer are not eligible for returns.

    *Customers are responsible for all shipping charges for returns and exchanges.

    *No refunds will be given if any item is soiled, damaged or lost during the return process.

    *Items that have been exchanged cannot be exchanged unless the item is soiled, damaged or you receive a different item than what you ordered.

<How to return/exchange>

    If you want to return or exchange, please contact us by email (hiphop@consigneesp.com). We will send you an email about the return/exchange procedure and return address, so please return the product after inspection.​

    *In the case of an exchange, we will send a new product after the exchange."